Client Standards & Hygiene Policy
At Corporate Massage Stars, we are committed to providing a safe, clean, and professional environment for all our clients. Our Client Care and Hygiene Policy ensures that you receive the highest quality of service while maintaining the highest standards of cleanliness and safety.
1. Client Care
Respect and Confidentiality: We prioritize your privacy and dignity. All client information and personal details are handled with strict confidentiality and respect.
Professionalism: Our therapists are highly trained and dedicated to providing exceptional care. They adhere to the highest standards of professionalism in every interaction.
Customizable Services: We tailor our services to meet your individual needs and preferences. Please inform us of any specific requests or health concerns prior to your appointment so we can best accommodate your needs.
Feedback: We value your feedback and encourage you to share your experience with us. Your insights help us improve our services and ensure your satisfaction.
2. Hygiene and Cleanliness
Sanitization: All treatment areas, including tables and equipment, are thoroughly cleaned and sanitized between each client. We use hospital-grade disinfectants to ensure the highest level of hygiene.
Clean Linens: Fresh, clean linens and towels are used for each client. We ensure that all linens are laundered with high-quality detergents and sanitizers.
Personal Hygiene: Our therapists maintain high standards of personal hygiene, including regular hand washing and the use of hand sanitizers before and after each session.
Safe Environment: We regularly clean and disinfect all common areas, including waiting rooms and restrooms, to ensure a safe and healthy environment for both clients and staff.
Health and Safety: Our staff are trained in proper hygiene practices and adhere to all health regulations. Any staff member showing signs of illness is required to stay home to prevent the spread of infection.
3. Appointment Protocols
Arrival: Please arrive at least 5 -10 minutes before your scheduled appointment to complete any necessary paperwork and to help us stay on schedule.
Health Screening: We may ask clients to complete a brief health questionnaire to ensure the suitability of our services for your individual needs.
Cancellation and Rescheduling: If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice to avoid cancellation fees and to allow us to accommodate other clients.